Privacy Policy
Last updated: [October 2026]
This Privacy Policy explains how Retrouvée ("we," "us," or "our"), operated by Ah-So Creative LLC, collects, uses, and protects your information when you visit retrouveevintage.com or make a purchase from us.
Information We Collect
Information you give us. When you place an order, contact us, or sign up for updates, we collect information such as your name, email address, shipping and billing address, and phone number.
Payment information. Payments are processed securely by Stripe. We never see or store your full card number.
Information collected automatically. When you visit our site, we and our service providers automatically collect certain information, such as your IP address, browser type, device information, pages visited, and how you arrived at our site. This is collected through cookies and similar technologies.
How We Use Your Information
We use your information to:
Process and ship your orders, and send order confirmations and tracking updates
Respond to your questions and handle return requests
Send you news about new arrivals, if you've opted in (you can unsubscribe at any time)
Understand how visitors use our site so we can improve it
Show relevant ads on platforms like Instagram and Facebook
Prevent fraud and comply with legal obligations
How We Share Your Information
We do not sell your personal information. We share it only with service providers that help us run the shop, including:
Squarespace, which hosts our website and online store
Stripe, which processes payments
Shipping carriers, which deliver your orders
Meta (Facebook and Instagram), which helps us measure and improve our advertising through the Meta Pixel
Google, which provides our email services and site analytics
We may also disclose information if required by law or to protect our rights, such as in cases of fraud.
Cookies and Tracking
Our site uses cookies to keep the store working (like remembering what's in your cart), to understand site traffic, and to measure our advertising. You can control or delete cookies through your browser settings, and you can manage ad preferences through your Facebook and Instagram settings. Blocking some cookies may affect how the site works.
How Long We Keep Your Information
We keep your information for as long as needed to fulfill your orders, provide customer service, and meet legal, tax, and accounting requirements.
Your Choices and Rights
You can unsubscribe from marketing emails at any time using the link in any email. You may also request to access, correct, or delete the personal information we hold about you by emailing us. Depending on where you live, you may have additional rights under your state's privacy laws, and we'll honor those requests as required.
Keeping Your Information Safe
We use trusted, secure platforms to protect your information. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data.
Children's Privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. When we do, we'll update the date at the top of this page.
Contact Us
Questions about this policy or your information? Email us at hayley@retrouveevintage.com.