Shipping & Returns

Every Retrouvée piece is hand-selected, authenticated, and packed with care before it heads to its new home. Here's what to expect once you place your order.

Shipping

Where we ship. We currently ship within the United States only.

Processing time. Orders ship within 1–3 business days of purchase. You'll receive an email with tracking information as soon as your order is on its way.

Shipping cost. Shipping is a flat $15 per order.

Insurance and signature. Every order is fully insured for its purchase price. Orders over $1,000 require a signature on delivery.

Packaging. We wrap and box pieces carefully to ensure they arrive in the same condition they left us. Bags ship with their dust bag and any original accessories listed in the item description.

Address accuracy. Please double-check your shipping address at checkout. We can't change the address once an order has shipped, and we aren't responsible for orders sent to an incorrect address provided at checkout.

Lost or stolen packages. If your tracking shows no movement for 5 business days, or your package is marked delivered but you haven't received it, email us right away at hayley@retrouveevintage.com, and we'll work with the carrier to resolve it.

Returns

Because each piece is one of a kind and described in detail, all sales are final, with two exceptions:

1. The item is not authentic. We authenticate every piece before listing it. If an item is ever found to be inauthentic, we'll issue a full refund.

2. The item arrives damaged. If your item arrives with damage that wasn't disclosed in the listing description or photos, we'll make it right.

How to request a return. Email hayley@retrouveevintage.com within 10 days of delivery with your order number, a description of the issue, and clear photos. For authenticity claims, please include documentation from a recognized professional authentication service. We'll respond within 2 business days.

Approved returns. If your return is approved, we'll send you a prepaid, insured shipping label. Items must be returned in the same condition they were received, with all original accessories and any authentication documents included. Once we receive and inspect the item, we'll issue your refund to your original payment method within 5 business days.

What isn't covered. We aren't able to accept returns for a change of mind, for signs of wear that were noted in the listing or visible in the photos, or for slight color differences caused by screen settings.

Questions?

We're always happy to help. Reach out at hayley@retrouveevintage.com or send us a message on Instagram @retrouveevintage.